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Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

WHY SHOULD I BUY AT DIRECTGAMETABLES.COM?

At DirectGameTables.com, we ship your items directly from the factory to your home. This avoids expensive warehousing costs and delayed delivery time, both the time and the savings are passed on to you. We also ship so many boats, that our freight is cheaper, see the drop down boxes. Not only are there great prices, we have game table sale specialists standing by to offer expert assistance to make sure you get the item that is right for you. Getting the right game table is so important, small differences in game tables make huge differences in game play and enjoyment. Periodically, we offer factory discounted items, providing you with even greater savings. These discounts reflect mark-downs from regular prices on select items for a limited-time. Because the manufacturers’ costs change periodically, our prices are subject to change without notice.

In total, we think you'll find shopping at DirectGameTables.com a convenient, time saving, fun way to shop...and a great way to save money too!

DOES DIRECTGAMETABLES.COM OFFER ADVICE ON HOW TO SETUP A RENTAL OR COMMERCIAL OPERATION?

Yes. The wholesale department offers advice in setting up your new business. However, we do not setup franchises. We do offer advice on which items may be the best choice for the business, just make sure you ask for a wholesale representative.

DO YOU OFFER A WARRANTY FOR COMMERCIAL USE BUYERS?

Commercial buyers should be aware that we at 1St Direct Products do not offer a warranty for our products. The factories we sell for also do not offer any kind of commercial use warranty. If you intend to use our products for rentals, resort activities, or in any kind of commercial setting, it is your company’s responsibility to seek and obtain complete liability insurance. If you follow this link, Compare Insurance Quotes and Save! , then click on the “Business” tab, you can apply online to get a reasonably priced rate quote.

WHERE IS MY REFUND?

If your product shows up damaged and we have agreed to refund your money, your refund will show up within 1-2 weeks. For instance, if you purchase an item from us and it arrives damaged, if you note the damage to the item on the driver’s delivery receipt you can cancel your order with us if you choose to and we will refund your purchase amount. If you paid with a credit card, your refund will show up on your credit card 3 to 5 business days after you cancel your order. If you paid for your order with a check or money order, we must refund you with a check or money order. This process can take a little longer. We must write the check and mail it to you. Once you receive the refund check and you cash it, it can take an additional 2 to 3 days for the bank to process it.

DOES DIRECT PRODUCTS OFFER ADVICE ON HOW TO SETUP A RENTAL OR COMMERCIAL OPERATION?

Yes. The wholesale department offers advice in setting up your new business. However, we do not setup franchises. We do offer advice on which items may be the best choice for the business, just make sure you ask for a wholesale representative.

HOW CAN I PAY FOR MY ORDER?

We currently accept Visa, MasterCard, Discover, Checks, Money Orders, and Wire Transfers. If you prefer to give us your credit card information on the phone and it is after hours, please choose that method online and call us with your information M-F 9-6 EST at 1-877-924-8155. American Express and Discover orders are taken over the phone only and we charge extra. We also accept wire transfers, check or money orders, and Government P.O.'s. If you are a USA based large resort, please ask for the credit department, if you would like to apply. Please mail checks to 1St Direct Products LLC., P.O. Box 6406 Americus, GA 31709.

CAN I CANCEL MY ORDER?

If your order was not a custom built item you may cancel your order. You will be charged a $25 cancellation fee if your order has not shipped out. If your order has shipped and you still wish to cancel your order, you will be charged shipping costs to you and shipping costs back to the factory plus a 25-50% restocking fee for the item. Some orders may not be canceled after they are shipped, such as outboard motors and inflatable boats, even if you bought it with a boat motor trailer package, the engine factories do not accept cancellations.

To cancel your order please fill out our Cancellation Request Form.



WHY HAS MY CREDIT CARD BEEN CHARGE AND I HAVEN'T RECEIVED MY ORDER?

1St Direct Products LLC charges your credit card, and places your order with the appropriate factory. The advance charge is done to help prevent credit card fraud and the factories require this because these items are generally built to order and there are fees for canceling, see above.

DO YOU CHARGE SALES TAX?

1St Direct Products LLC is located in Georgia and must collect 7% sales tax from customers that take delivery in Georgia the rate is dependent upon the county delivered. If you live in another state, it is up to you to comply with applicable sales tax regulations in your state.

WHAT IF I CHANGE MY MIND AFTER I ORDER?

If you cancel your order, you will incur a cancellation charge and possibly a factory restocking fee. Before placing your order please review your order and make sure that you are comfortable with it. We do not credit incurred freight charges or packaging charges. See above “Can I cancel my order?”.

WHAT ABOUT DELIVERY?

*Delivery Time: LTL Transit time is 3-7 business days, depending on distance from the respective factory. If you need an estimated delivery time when you order your merchandise, please call. While we try to meet or beat these times, such estimates are always subject to manufacturers' production and scheduling changes. If you require after business hours delivery, extra delivery charges may apply and are probably not available with the LTL carriers. 1St Direct Products LLC cannot be responsible for manufacturers' freight carrier delays. If you would like an update on the status of your order click here!

*Delivery Costs: Delivery charges are usually not included in the price of the products; however, you can find them in the Drop Down Menu (Shipping) located next to the order button for each item. Sometimes we will promote free shipping, but it will say so in the drop down box. If there is no box or it states call for shipping price, you may call a salesman or email us for a freight rate. If you decide to order online without calling for freight, it will be calculated and added to your order later. Please specify any special delivery arrangements required, additional charges may apply to that request or may not be available. Please note that ordering multiple items from the same manufacturer can decrease your shipping cost, call for quantity discounts. We can accept orders from military personnel only with a specific address within the Continental US; unfortunately we cannot arrange delivery to APO addresses outside of the continental US.

*Arranging Delivery: On non UPS items (LTL freight), a LTL freight company will contact you when your product is ready to leave your local terminal. The normal service is curb side delivery. The freight trucking company is not responsible for unloading the item from the truck or carrying the item into the building. Your item is likely to be heavy and large; therefore, we recommend that you have someone with you to help you unload the item and bring it inside. If a truck cannot get to your house, then you are responsible for picking the item up from the nearest terminal or the nearest location to your house that the truck can access. Customers located in remote areas or areas where a semi truck cannot get to, may have longer transit times. Because this is a larger and heavier item, it can only be sent via ground freight; therefore, we cannot offer expedited shipping. Also all UPSable goods ship ground, unless changed over the phone.

WHAT IF I WANT TO TAKE A VACATION OR BECOME UNAVAILABLE TO BE CONTACTED AFTER MY ORDER IS PLACED?

If you are unavailable for delivery, you will be held responsible for paying storage fees and/or any fees that would apply. If the freight carrier can not reach you within 3 days of the arrival of your order at the nearest freight terminal, your order will be shipped back to the factory and you will be responsible for paying cancellation charges which include shipping charges to you and back to the factory and a restocking fee. We advise that if you do plan on taking a vacation please let a sales person know so that we can avoid this issue. If you do plan on taking a vacation, please have a back up plan. Speak with a neighbor or friend who is willing to accept delivery for you. Please provide us with the name and telephone number of the person you elect to sign for your order so that they may be contacted when your order is ready to deliver. Please advise this person that they must inspect the order before accepting delivery.

WHAT IS "GUARANTEED SHIPPING"?

Guaranteed shipping is a factory common carrier shipping program that is not subject to change. Shipping costs on non UPS items on our site that are not listed as "Guaranteed shipping" may vary depending on your location. If you live in a non-direct point, such as on an island or a rural area, the shipping cost for your purchase may vary from what is posted on the product page. A sales representative will call you before finalizing your order if you are subject to these unusual circumstances.

For more information please refer to our disclaimer.

WHY DID I RECEIVE A SEPARATE SHIPPING BILL?

If you purchase a product online that is marked "Call 877-924-8155 For Shipping Information" and you do not call us for a shipping quote, we will automatically charge you when we get the bill from the shipping company. Normally we will receive your order, work out a shipping quote and then call or email you with the shipping cost before we process your order.

WHAT IF MY ITEM IS DAMAGED WHEN IT ARRIVES?

Inspect the item thoroughly upon delivery. Write on the bill of lading before the freight company driver leaves, the nature of the damage and/or if any components are missing. If possible take pictures, and attach them in an email so we can have a complete damage report on file. If you fail to note freight damage on the bill of laden upon delivery, the freight carrier will not compensate you for your loss!!! If there is extensive damage like a fork lift hole in the side of the item, reject it, and a replacement order will automatically be processed. Click Here for the form. If you notate damage on the driver's delivery receipt but accept the product anyway and then decide that you do not wish to keep the product please do not use the product. Leave the item right where it is and inform us. We will file a claim with the carrier who delivered your order and they will have to arrange pickup for the item. They will not pickup a damaged product that has been used.

WHAT IF MY ORDER IS DEFECTIVE?

If you believe that the product you purchased from us is defective in any way and you wish to return it, please contact us immediately. We will ask for photos of the product and a description of the malfunction. For example, if you receive a item and you believe that has been improperly manufactured, we will ask that you take photos of the item from every angle and photos of the defective area. We will also ask for a written description detailing in what way you believe the product is defective. We will take that information and forward it on to the manufacturer of the product. If the manufacturer finds reason to pick up the product and have it returned for inspection, we will do our best to make sure this is done in a timely manner. However, we can not send out a replacement before we receive the manufacturer’s final decision. If the manufacturer finds that the product is not defective, you will be held liable for all charges associated with its return to the manufacturer including shipping back to you. If the manufacturer finds that the product is in fact defective, we will send out a replacement as soon as the manufacturer can have one ready to ship.

WHAT IF PART OF MY ORDER IS MISSING UPON DELIVERY?

When your order arrives please inspect it for damage and for missing parts. For example, if you order a pedal boat and a boat cover, if the boat cover is missing from the order upon delivery please notate the missing part on the driver's delivery receipt. If you do not notate a missing part, the freight carrier will not compensate you for your loss. After signing the delivery receipt and notating the missing part of your order, please call us and inform us that part of your order was missing. Or you can fill out this form and we will order  a new part for you.

WHY ISN'T MY ITEM THE SAME COLOR SHOWN ON YOUR SITE?

Actual colors may vary slightly from those shown. The color of our product images may vary depending on your computer's graphics card or monitor.

For more information please refer to our disclaimer.

WHAT IF I JUST DON'T LIKE IT?

1St Direct Products wants you to be satisfied with your purchase. Most manufacturers offer a 7 day period in which you can decide if you are happy with your purchase. Some items such as outboard motors are not returnable for any reason. Give your salesman a call if you have any questions concerning this. If you are unhappy with your purchase, and the product is undamaged; for a 15%-50% restocking fee and freight costs, you can return the product. Rewrap it in the original packaging, and call for return instructions. Some items are not returnable. Items such as inflatable boats and outboard motors are not returnable for any reason.

WHAT ABOUT MISPRINTS?

Misprints sometimes happen, especially during the fall when model year changes affect every product in the site. Misprints are unintentional and subject to change. If you suspect something is not correct on the site, be it price or description, please let us know.

For more information please refer to our disclaimer.

WILL MY CALL TO YOU BE MONITORED?

Please know that your calls may be monitored and/or recorded for training purposes.

OUR COMMITMENT TO YOU:

At 1St Direct Products we understand that problems occasionally occur with orders and deliveries. Our commitment is to provide the best, hassle-free resolution if such problems occur. Your experience with 1St Direct Products should always prove just how much we value your business and your time.



FAQ

NO SALES TAX! (except GA). Call FREE to speak to a non-commissioned, unbiased sales specialist. Please know that your calls may be monitored and/or recorded for training purposes.
1-877-924-8155 M-F 8:30AM-5:30PM EST.

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